Returns & Exchanges

At BAISI HAIR, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for products in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or worn to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our live chat within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the hair extensions in their original packaging, ensuring all tags, gifts, and protective nets are included to avoid restocking fees.

• 3.
  Shipping the Return

  Affix the provided shipping label to your package and drop it off at the nearest authorized courier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our quality control team verifies the items are in original condition, your refund will be processed back to your original payment method within 5-7 business days.