Frequently Asked Questions
Everything you need to know about your BAISI HAIR experience.
What is the quality of BAISI HAIR products?
We specialize in 100% virgin human hair. Our hair is ethically sourced, unidirectional cuticle-aligned, and free from chemical processing to ensure longevity and a natural shine.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 5-10 business days depending on your location.
Can I color or bleach my hair extensions?
Yes, because our hair is 100% virgin human hair, it can be dyed or bleached to your desired shade. We recommend consulting a professional stylist to maintain the hair's integrity.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with tags attached. Due to hygiene reasons, hair that has been installed, cut, or chemically treated cannot be returned.
How do I maintain my BAISI HAIR extensions?
Treat the hair as your own. Use sulfate-free shampoos, deep condition weekly, minimize high heat exposure, and detangle gently from ends to roots using a wide-tooth comb.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.